Three luxury hotels were added to the list of five-star hotels last week, bringing the number of the rapidly growing family to eight.
Five-star hotels include the Retreat Hotel in Kigali City, the Singita Kwitonda Lodge and Kataza House, and the One and Only Gorilla Nest, both located in Musanze District-Northern Province.
The new five-star establishments have a list of five-star hotels including Kigali Serena Hotel, Kigali Marriott Hotel, Radisson Blu Hotel & Convention Center Kigali, Select Boutique Hotel and Amakoro Songa Lodge.
The ranking exercise saw a total of thirty-one hotels awarded one to five star status, bringing the total number of rated hotel establishments to 170, according to RDB.
Two received a four-star rating, including Phoenix Plaza located in Kigali City and Kivu Marina Bay in Rusizi District, Western Province.
Seven hotels were classified 3 stars, 18 were classified 2 stars and 1 classified 1 star.
According to RDB, the ranking of hotels is based on an assessment of the criteria agreed by the East African Criteria for the Standardization of Hotels, Restaurants and Other Tourist Accommodation Establishments conducted by a team of representatives from the private and public sectors. .
According to RDB, the criteria used to rank establishments range from their location, site and environment, architectural design and features.
The ranking exercise also examines the capacity of hotels, the reception area, the information services provided by hotel and hotel experts and the hours of service.
Furnishing and decoration, a useful element provided when renting a room in a hotel, motel or other accommodation (amenities and accessories), and temperature regulation are also important conditions.
“The assessment inspects different aspects of the delivery of services essential to customer satisfaction, including aspects such as staff preparation and communication skills,” said Belise Kariza, director of tourism at RDB.
“To improve the quality of service and establish consistent standards across the industry, an assessment of accommodation establishments is usually conducted by RDB to ensure that our visitors and tourists receive consistent and high quality service,” said Kariza.
RDB Managing Director Clare Akamanzi said that in order for hotels to cope with difficult situations, stakeholders need to have quality standards in place.
She said the hotel classification should serve as a tool that sets quality standards for facilities and services for the consumer and industry.
“Now more than ever, we recognize that for the industry to weather the storm, we must have quality standards in place. The hotel classification is a tool that defines the quality standards of facilities and services for the consumer and the industry in general, ”Akamanzi said.
She added that RDB is ready to work with partners in the hospitality industry to establish Rwanda’s tourism law and EAC standards.