5 secrets that five-star hotels don’t want you to know | indy100

Five-star hotels make you feel important. They make you feel classy and pampered.

But, like all establishments, hotels tend to keep secrets.

Bruce Claver, who has worked in the hospitality industry for over 25 years, share some of the things five-star hotels don’t necessarily want you to know that.

1. Five-star hotels don’t want you to know anything about a famous person or not.

This includes:

  • Currently staying at hotel
  • Who has ever stayed at the hotel, no matter how “juicy” the story or facts are.

In fact, employees themselves are required at many high-end hotels to sign a non-disclosure agreement before hiring, pledging not to disclose anything about anyone, including after the end of employment. ‘use. In fact, employees rarely talk to each other about what they learn because they risk immediate dismissal if management finds out that the staff is loose-lipped. Although they will speak to their immediate colleagues because it is often necessary to ensure everyone is on the same page in order to maintain service standards, they will not share detailed information with others. other departments unless there is a need to know. in order to maintain this consistency of service.

2. They have a duty to maintain top secrecy in order to permanently attract and maintain their designated market, the affluent guest.

Affluent customers are wealthy businessmen, families, and famous personalities such as athletes, movie stars, musicians, and politicians, to name a few. They have money to spend and usually friends and family who also have money to spend and who are potential guests.

If the public really knew what these celebrities were up to, it would not only be a public relations nightmare for the celebrity, but also for the hotel, as it would highlight the lack of safety of celebrities and affluent guests. Anyone in this group is a target of the media and the media reaches millions of people. A wealthy married person (judge, senator, movie star, musician, business owner, etc.) having an affair in a hotel room risks millions and millions of dollars on top of their reputation , his family and his business. Divorces at this level are legendary and always play out on tabloid front pages. But it’s not just shady activity that’s protected, it’s also security.

3. Famous people never go by their real names.

For example, if Taylor Swift was staying at the hotel and someone came to the front desk and asked, “Is Taylor Swift staying here?” I’m sure I just saw it! The standard answer would be (after looking into the computer), “I’m sorry, I don’t have a guest registered under that name”, which would be the truth since famous people never stay under their real name and we allow people to be registered under a pseudonym or as an NRG, unregistered guest, so that their name does not appear on the computer screen if the front desk agent types it.

Here’s what happened when a celebrity was exposed after staying at Caesars Palace in Las Vegas in the early 1990s. This celebrity, who was married at the time and is still active on television today , owned a mega-suite, ordered room service, phoned escort services, and partied with “dancers” in his suite. Some idiot from room service decided to make money and sold the information to the National applicant who then published the story with details including the name of the suite and the tower where the suite was located. Her photo ended up on the front page of the tabloid with a detailed story inside. At the time, we pulled out his folio and called the phone numbers he called from his bedroom (these were pre-cell phones) and sure enough, they were “adult” oriented. The story seemed true and someone breached the security of the guest. There was an investigation and we were all questioned at reception, but the culprit was supposed to be someone from room service.

4. Calling the hotel with a lie, no matter how good, still won’t give you the information you want

Another time a woman called me and informed me that she had a one night stand with a man ten months ago and she knew his room number and what country he was from. , but not his name and had no contact information. She asked for his home phone number so she could let him know that he was now a father and would like to know he had a child. This request was refused. She then asked if WE could call her and give her contact information. This request was also denied. Why? We didn’t know if he was married or if his wife (if he had one) even knew he was in Las Vegas. No, he never knew – from us, anyway – that he had fathered a child.

Another time at the Four Seasons, a college professor left behind his large garment bag filled with his personal belongings. He apparently forgot that he checked it with reception and we found it at the end of the day. Her luggage tag was attached with her business card on the handle so we knew who the bag belonged to. The bag sat lost and found for months and was eventually destroyed as we couldn’t find out her reasons for staying at the hotel or being in town and her privacy was left to us. PRIVACY IS PRICELESS and goes hand in hand with the safety and security of all guests.

All five-star hotels compete to host celebrities and affluent clients, and given that they have the financial means to choose the hotel of their choice, confidence in security/privacy and impeccable service go hand in hand to maintain a healthy and lasting relationship.

Therefore, these are the secrets and guest names that five-star hotels don’t want you to know.

5. Even the best-maintained hotel kitchens have cockroaches.

Image: fcafotodigital/istock (fcafotodigital/istock)

This too.

excluding tax Quora

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