Compensate passengers with refreshments, hotel accommodation, FG tells operators

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The federal government has ordered local and international airlines to compensate passengers for flight delays.

Part of the compensation includes the provision of hotel accommodation and refreshments.

This was leaked in a statement containing highlights from a State House press briefing by Aviation Minister Hadi Sirika, shared on Thursday on the federal government’s verified Facebook account.

The statement read: “Aviation Minister Hadi Sirika reiterates federal government orders on airline flight delays.

“Local and international airlines must provide refreshments and communicate with passengers by call / SMS for flight delays within the hour; refund the full price of tickets to customers for flight delays of more than two hours; and providing hotel accommodation, refreshments, meals, round-trip hotel transportation and communicating with passengers by calls, SMS and email for delays between 10pm and 4am.

The punch previously reported that airline operators justified the delay and cancellations of domestic flights in the country.

They based the reason on the unavailability of aviation fuel and its increasing cost, inadequate parking spaces at airports, the unavailability of forex for spare parts and maintenance, sudden changes in weather, delays due to travel by VIPs and others.

That’s according to Air Peace chairman Allen Onyema, who led the operators when they appeared Tuesday before the Senate Aviation Committee chaired by Senator Smart Adeyemi.


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