Five star hotels Marriott, Hilton, others on Zomato, Swiggy to serve customers, support Covid


Last month, the Hilton hotel chain also announced the delivery of certain food products via Swiggy and Zomato. (Representative image)

Some of the biggest names in India’s hospitality industry are exploring online food delivery, amid the Covid outbreak, to diversify revenue streams as they learn to adapt to the new standard of guest behavior . The latest to join the club is Marriott International, which has partnered with food tech startup Swiggy to launch their Marriott on Wheels food delivery service. More than 20 Marriott hotels in 11 cities, including Delhi, Mumbai, Chennai, Bengaluru, Kolkata, Hyderabad, Chandigarh, Agra, Pune, Coimbatore and Goa, will list their food delivery menus on Swiggy.

“As we navigate and adapt to the new normal in all aspects of life, there will be a new balance in everything we do, including our approach to the hospitality industry,” said Neeraj Govil, Senior Vice President, South Asia, Marriott International. in a report. The partnership with Swiggy will help Marriott on Wheels “into the new normal, as we believe food deliveries will be the new continuum going forward.”

Swiggy will perform “contactless” deliveries on all Marriott on Wheels prepaid orders. The driver will leave the food on the doorstep instead of an in-person exchange. Marriott is looking to add more properties in other cities on Swiggy.

According to a report by hospitality consulting firm HVS, seeking a 12-month corporate tax holiday for the travel, tourism and hospitality industries, hotels have suggested to offer services that were not traditionally part of the hotel’s basic offerings, such as online food delivery. platforms or rental of kitchens for cloud cooking needs. The report titled Covid-19: Impact on the Indian Hotel Sector also suggested focusing on ancillary services that could be generated through non-essential income generating areas such as gyms, spas, etc.

Read also: Lockdown 3.0: e-commerce users start to reconnect on Amazon, Flipkart, others for non-essentials

Last month, the Hilton hotel chain also announced the delivery of certain food products via Swiggy and Zomato to its six properties in Bengaluru, Pune, Gurugram, Chennai, Ahmedabad and Mumbai. The decision was made because she could not serve her customers during the lockdown. “After much deliberation and taking into account the feedback from our customers, we are delighted to launch our food delivery service with Hilton’s signature dishes,” said Prashant Kulkarni, Director of Food and Beverage, Hilton India .

Likewise, Hyatt hotels have also partnered with Zomato and Swiggy for online delivery. For example, customers can order from Hyatt Regency Delhi, Hyatt Place Gurugram, etc. Other hotel brands including The Park, Roseate Hotels and Resorts, etc. turned to Swiggy and Zomato to reach existing and new customers.

The latest hotel brand initiative is in the hotel and restaurant sector, which is organizing a training program on the precautions to be taken by hotel professionals and establishments during the post-containment period concerning the reception of materials. premieres, customer service, lobby management and room maintenance. “The idea behind the launch of this training program is to have at least one senior manager fully trained in the safety, security and hygiene of an establishment. Once the lockdown is lifted, trained staff will be able to pass on knowledge to colleagues in each section, ”said Gurbaxish Singh Kohli, FHRAI vice president. The association seeks to train 4,000 to 5,000 hospitality professionals over the next three to six months.

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