Luxury hotels are pulling out all the stops to attract local guests amid pandemic

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It has been more than a year since the Covid pandemic crippled the whole world. Today, almost everyone finds it difficult to come to terms with the “new normal” and find some sort of semblance in their life. Now, as we slowly come out of the second phase of Covid, and after being locked inside for months, many people are eager to step outside the four walls of their homes and soak up the outside of every possible way. For the desire to travel, and those who can, leave their cities, visiting different places. But, then there are those who do not want to risk traveling and opt for stays in their own city.

With research showing that 70 percent of Indian travelers are increasingly price conscious when planning vacations, many luxury hotels are now offering incredible discounts, free salon and spa treatments, exotic gourmet delights. and all the rest to persuade local customers to make a reservation. “These thoughtful living experiences can be the perfect way for guests to relish some precious downtime. The past few months have not been easy for anyone, and as there has been a hiatus in travel for some time now, customers are experiencing some post-pandemic fatigue. A stay in a beautiful setting where they feel taken care of can provide a much needed respite. Benefiting from numerous outdoor areas in our restaurants and abundant gardens and green spaces, we are able to provide our guests with a relaxing atmosphere, ”says Vijay Ramamoorthy, Director of Marketing, Four Seasons Hotel Bengaluru.

Advantages

Many people are looking for safe ways to restore some semblance of normal life. Activities that had been postponed due to containment are resuming. Those who check into any of the Indian Hotel Company brands such as Taj, Vivanta or Ginger can enjoy an upgrade to the next category, free breakfast, meal, a daily hotel credit and a 20% reduction on the spa and salon. “Guests are generally city people looking to break up the monotony and experience five star hospitality. With two meals included, they see good value for money. Before Covid Times, the similar package would have cost between 12,000 and 15,000 plus tax. It is now available at a cost of 40%, ”said Rishabh Bhargava, Commercial Director of Hilton.

The Four Seasons Tranquility Package currently running is an amalgamation of inclusions in a luxurious room or suite, with all needs taken care of. Including a sumptuous breakfast, WiFi to stay connected and a choice of lunch or dinner. “The Tranqulity package is for those looking for peace and a change of scenery from home. This thoughtful vacation experience can be the perfect way to relish precious downtime for our guests who miss their travel fix, ”says Vijay.

For Mumbai, Four Seasons offers a basic room for Rs 6,800 per night, which includes meals and tax. For a suite, the price is almost double.

The Hilton Great Small Breaks stay package includes breakfast, dinner, Wi-Fi, free kids’ stay, access to amenities (pool, gym, jacuzzi, etc.), check-in early (from 10:00 a.m.) and late check-out (until 6:00 p.m.) and upgrade to a higher category subject to availability.

Security measures

Before opting for staycation during the Covid era, we need to be aware of their security measures and how they follow them. “We have identified high points of contact (by customers) in the room, public areas, restaurants, inside the elevator, etc. which have become the bare minimum that each of our hotels must disinfect regularly. Each room is sealed after being cleaned prior to arrival. At the gym and other equipment used by customers, we have limited the number of guests who can use the facility at any given time, ”Rishabh informs.

The Four Seasons app and chat allow guests to control how they interact with others, limiting face-to-face interactions while maintaining the highest levels of personalized service. Customers are encouraged to use the Four Seasons app and chat, which will give them contactless access to real estate teams in over 100 different languages.

Recreational activities

There are daily activities for junior guests like making pizza and cupcakes or learning flower art with housekeeping crews, while adults can take a leisurely stroll through the hotel grounds. or take a personalized sushi-making class by Chef Yonaha at the Far & East, Four Seasons.

There are plenty of hotels, like the Four Seasons, that also make their furry guests feel at home. Pets have their own beds provided by the hotel, with a personal bowl to make them feel welcome. Their Garden Suites have adjoining private terraces, which are like

private apartments and staycationing pets allow free space to explore. A special a la carte pet menu is available for in-room orders for furry guests.

The chefs are happy to meet dietary needs on request. “Hilton offers engaging activities for adults like a cooking session and a mocktail-making session. For the children we have drawing materials and paint pots etc. Apart from that, we also have a children’s play area, an outdoor badminton court and a library, ”concludes Rishabh.

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Posted on: Sunday July 04, 2021, 7:00 a.m. IST


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