New Blackpool hotel booking site powered by TripAdvisor will crack down on ‘nightmare holidays’
A new Blackpool accommodation booking site powered by TripAdvisor is set to launch after a series of nightmarish holidays this year.
With the holiday season following the lifting of lockdown restrictions, Blackpool has received an ‘endless stream’ of holiday disasters.
Blackpool South MP Scott Benton has urged hotels and bed and breakfasts to support local accreditation in ongoing complaints about the quality of holiday accommodation on the Fylde Coast.
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Now StayBlackpool has created its own booking site, powered by TripAdvisor, and is urging tourists to use it to prevent holiday disasters from tarnishing the resort.
The website was pre-launched yesterday and is expected to go live to the public at StayBlackpool’s Open Day on April 7, 2022.
Ian White, manager of StayBlackpool, told LancsLive it’s an “exciting big step” and although they are “far from the end of the journey”, it will allow the team to do more with the hoteliers of the resort.
Over the summer, after staying at the New Royal Windsor Hotel, a guest started a Facebook support group that now has over 300 members sharing their stories about the hotel. Carly said she “wouldn’t even let an animal” sleep there.
Prior to this, the Norbreck Castle Hotel faced reviews from disgruntled guests who stormed in at 2am, with LancsLive reporting that on one night there there was a list of issues including broken furniture and mold in the bathroom.
Even the prominent Metropole Hotel on Blackpool’s promenade has been described as ‘the Cecil Hotel of the UK’ after a guest found blood splatters on the wall.
Ian had previously told LancsLive that many Blackpool accommodations are ‘out there to be abused’ and believes that Booking.com, the online travel company, is a ‘big factor’ in the holiday stories from Hell of Blackpool this summer.
Booking.com has denied the claims, saying it provides “easy access” to transparent information about the accommodation it advertises.
More recently, guests have continued to encounter “dead flies” in their rooms at the Norbreck Castle Hotel.
On top of that, Hotel owner Roker has defended the B&B after a couple claimed they were ‘eaten alive by bedbugs’ during their stay.
Several guests have cited Booking.com in their Blackpool accommodation woes, with several accusing the site of misleading customers.
A Booking.com spokesperson said: “As part of our goal to facilitate smooth and enjoyable travel experiences, our customer service team is available 24/7 to answer questions and provide assistance. before, during or after a trip, as we did in this case.”
With the website launching soon, Ian said the new online service working with VisitBlackpool and VisitFylde Coast, advertising accommodation and businesses in Cleveleys, Fleetwood and Lytham St Annes.
Ian said the website has the “extra credibility” of being powered by TripAdvisor, but it’s mostly about “Hoteliers work with each other for the best and with what they are most comfortable with. It’s not just about commission, we’re supporting Fylde Coast businesses with an alternative to the online travel agency.”
The site will only offer accommodation with the VisitEngland star rating or those that have been accredited under the Stay Blackpool scheme.
Ian added: “We take the risk for the public and go in the direction that it is a lodging of confidence, rather than anything else. We support Blackpool for the right reasons.
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